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Friday, August 26, 2022

Olivia is among countless frustrated Qantas customers. Will the airline's reputation recover?

Being forced to travel without her luggage wasn't what Olivia Dennis was expecting when she flew to Europe last month to be reunited with family and friends after years of pandemic-induced separation.

After Qantas left her main suitcase in Melbourne five weeks ago, she's regretting giving the national carrier "the benefit of the doubt".

"It got sent to me in Copenhagen, but then it got lost again in Copenhagen,” she told SBS News.

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