TIGER Airways' selling tickets in the hope the ban grounding it from Australian routes is lifted this weekend has brought a warning from the consumer watchdog.
Australian Competition and Consumer Commission chairman Graeme Samuel said selling a ticket without mentioning the uncertainty about whether the service could be provided ''would be potentially misleading by omission''.
Mr Samuel said it was not illegal to sell tickets for flights that may never take off but the company was responsible for ensuring customers understood there was some question about future flights.
The onus would be on the company to say 'you need to be aware that there is a possibility that we will not be able to fly you in accordance with the schedule'. It's no use relying on the small print to say that.''
A spokeswoman for the airline, Vanessa Regan, said last night its Facebook page had been updated with a message that ''all affected passengers of the Tiger Airways Australia domestic suspension will be automatically refunded back to the original form of payment''.
Ms Regan acknowledged it was difficult to get through to the company on the telephone but urged people to use the ''online customer service portal'' on the website.
Neither Tiger Airways nor Altara returned calls from the Herald Sun.
Australian Federation of Air Pilots executive director Terry O'Connell defended the ability of Tiger pilots.
"The Tiger pilot group has some very experienced pilots. We've received no complaints from any of the pilots about (safety)," Mr O'Connell said.
"We would expect that if there were any issues emerging, that we would be advised."
Tiger said it was meeting with the Civil Aviation Safety Authority to address the safety concerns.
"Our goal is to resume our services as quickly as possible whilst restoring the confidence of both CASA and the Australian public at large that safety underpins our operations at all times," Tiger said in a statement.
"Affected passengers will be automatically refunded back to the original form of payment as soon as possible. They do not need to do anything at this time."
CASA has grounded all Tiger Airways Australia's domestic flights until Friday, affecting about 35,000 travellers.
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